Telco - Customer Care Representative (paranaque Site)

Responsible for handling queries regarding highend mobile phone parts and operating system. Also required to meet high level of service excellence in responding to the customers inquiries. These requests are primarily received into the center via phones.

RESPONSIBILITIES:

-Builds and maintains customer satisfaction with the products and services offered by the organization

-Responsible for resolving technical mobile phone issues

-Demonstrate experience in working in a multicultural team

-Display ability to provide unbiased and accurate feedback in a non threatening way

-Delivering results: Meeting deadlines and targets, demonstrating ability to achieve despite constraints or obstacles

-Builds and maintains customer satisfaction with the products and services offered by the organization

-Analyzing and evaluating reflects on information, defines the key issues and reaches logical conclusions

Well versed in planning and coordinating and must have an excellent decision making skills

-Conveys ideas and facts orally using language the audience will best understand

-Ability to work to deadlines and manage priorities with high attention to details

QUALIFICATIONS:

Without Call Center Experience:

NO EXPERIENCE REQUIRED

-Candidate must be at least 2 years college undergraduate (without back subjects) in any field

-Applicants must be willing to work in Paraaque

-Full-Time position(s) available

-Must be willing to work in shifting schedule, weekends and holidays

-Must have average to good communication skills both written and verbal

With Call Center Experience:

-At least high school graduate with 6 months call center experience

-Applicants must be willing to work in Paraaque

-Full-Time position(s) available

-Must be willing to work in shifting schedule, weekends and holidays

-Must have average to good communication skills both written and verbal

Near Areas:

ALABANG, MUNTINLUPA, PARANAQUE, LAGUNA, CAVITE, PASAY

*Free Shuttle available during application