Mandarin - Contact Center Agent (cca)

Responsibilities:

- Review applications submitted by customers to open online Forex trading account.

- Review and scrutinize documents submitted by customers for their online Forex trading account.

- Escalate issues with submitted applications to Client Support team.

- Escalate compliance related issues to compliance department.

- Translate documents to English.

- Index and Archive documents submitted with the application.

- Ensure that applications are processed within the target deadlines set by the client for its customers.

Requirements:

- Proficient in Chinese Mandarin reading/writing/spoken.

- Proficient in English reading/writing/spoken.

- Background in Forex trading or similar financial vertical will be considered as a plus.

- Experience in Salesforce will be considered as a plus.

- Comfortable in working at day or night shift (we have multiple slots available shifts available including weekends)