Customer Service Helpdesk Officer

*Provide first level contact and convey resolutions to customer issues

*Properly escalate unresolved queries to the next level of support

*Track, route and redirect problems to correct resources

*Update customer data and produce activity reports

*Walk customers through problem solving process

*Follow up with customers, provide feedback and see problems through to resolution

*Utilise excellent customer service skills and exceed customers expectations

*Ensure proper recording, documentation and closure

*Recommended procedure modifications or improvements

*Preserve and grow your knowledge of help desk procedures, products and services