Customer Service/technical Support Representative-telco

Responsible for handling queries regarding high-end mobile phone parts and operating system. Also required to meet high level of service excellence in responding to the customers inquiries. These requests are primarily received into the center via phones.

RESPONSIBILITIES:

Responsible for resolving technical mobile phone issues

Demonstrate experience in working in a multicultural team

Display ability to provide unbiased and accurate feedback in a non threatening way

Delivering results: Meeting deadlines and targets, demonstrating ability to achieve despite constraints or obstacles

Builds and maintains customer satisfaction with the products and services offered by the organization

Analyzing and evaluating reflects on information, defines the key issues and reaches logical conclusions

Well versed in planning and coordinating and must have an excellent decision making skills

Conveys ideas and facts orally using language the audience will best understand

Ability to work to deadlines and manage priorities with high attention to details

QUALIFICATIONS:

Without Call Center Experience:

NO EXPERIENCE REQUIRED

Candidate must be at least 2 years college undergraduate (without back subjects) in any field

Applicants must be willing to work in Paraaque

Full-Time position(s) available

Must be willing to work in shifting schedule, weekends and holidays

Must have average to good communication skills both written and verbal

With Call Center Experience:

At least high school graduate with 6 months call center experience

Applicants must be willing to work in Paraaque

Full-Time position(s) available.

Must be willing to work in shifting schedule, weekends and holidays

Must have average to good communication skills both written and verbal

Near Areas:

ALABANG, MUNTINLUPA, PARANAQUE, LAGUNA, CAVITE, PASAY