Inbound Customer Service Representative / Technical Support Representative

Customer Service Representative (CSR) is to ensure that the organization is meeting the customers requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the companys business needs in perspective.

DUTIES AND RESPONSIBILITIES:

To resolve customer complaints via phone, email, mail, or other media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.

Take payment information and other pertinent information such as address and phone numbers; provide company information & services.

Answer questions and suggest solutions in relation to products and services.

Inform customer of deals and promotions.

Utilize computer technology to handle high call volumes.

Compile reports on overall customer satisfaction.

SKILLS & COMPETENCIES REQUIRED:

Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service.

Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Excellent English Communication & Interaction Skills conversant in English and can convey information effectively.

Service Orientation Proactively looks for ways to help people; Ability to be polite, have confidence, and use diplomacy in difficult situations;

Able to set priories and multitask

Detail-oriented and customer-focused.

BASIC QUALIFICATIONS:

Complete at least 2 years of college without back subjects

Excellent conversational English skills

Internet savvy and knowledge of MS Office applications

Previous customer service experience is a plus!

WHAT WE HAVE TO OFFER

Competitive compensation package including regular performance bonuses

Medical and dental coverage plus life insurance options

Pharmacy, cellphone, transportation & rice benefits await those that qualify

TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life

Immerse in personal development programs and continued skills enhancement through online and proprietary TeleTech training curriculums

Engage with your colleagues and build friendships through exciting promotions, events and activities

HOW TO APPLY

Email. [Login to view email address]

SMS. Text 0919.871.4455 and request for a phone interview

Online. Apply at http://www.teletechjobs.com/ via computer or mobile phone

Go Social. Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas

Walk-in.