Pasay | Customer Service Representative | Health Care Account | Earn Up To 18k+incentives | What Are You Waiting For?apply Now

6 months ago
Category:Telecommunications
Type::Full time
Salary:P15,001 - 20,000
Location:Pasay
Job description:

INTRODUCTION:

At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers.

We strive to stay connected with our clients at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail.

DUTIES AND RESPONSIBILITIES:

To resolve customer complaints via phone, email, mail, or other media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.

Take payment information and other pertinent information such as address and phone numbers; provide company information & services.

Answer questions and suggest solutions in relation to products and services.

Inform customer of deals and promotions.

Utilize computer technology to handle high call volumes.

Compile reports on overall customer satisfaction.

SKILLS & COMPETENCIES REQUIRED:

Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service.

Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Excellent English Communication & Interaction Skills conversant in English and can convey information effectively.

Service Orientation Proactively looks for ways to help people; Ability to be polite, have confidence, and use diplomacy in difficult situations;

Able to set priories and multitask

Detail-oriented and customer-focused.

BASIC QUALIFICATIONS:

Candidate must be a college graduate of any field

Excellent conversational English skills

Internet savvy and knowledge of MS Office applications

Previous customer service experience is a plus!

WHAT WE HAVE TO OFFER

Competitive compensation package including regular performance bonuses

Medical and dental coverage plus life insurance options

Pharmacy, cellphone, transportation & rice benefits await those that qualify

TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life

Immerse in personal development programs and continued skills enhancement through online and proprietary TeleTech training curriculums

Engage with your colleagues and build friendships through exciting promotions, events and activities

HOW TO APPLY

Email. [Login to view email address]

Live. Chat http://teletechjobs.com/contact-us/get-live-help/

SMS. Text 0906.1656.802 and request for a phone interview

Online. Apply at www.TeleTechJobs.com via computer or mobile phone

Go Social. Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas

Walk In - Apply in person at G/F Two Ecom Center, Palm Coast Ave. Mall of Asia Complex, Pasay City (beside Watsons and near Serenitea) and be interviewed on the same day

Min. Qualification:2yr course graduate, Provide excellent Customer Service to clients
Shift:Day shift
How to apply:
Email. [email protected] Live. Chat http://teletechjobs.com/contact-us/get-live-help/ SMS. Text 0906.1656.802 and request for a phone interview Online. Apply at www.TeleTechJobs.com via computer or mobile phone Go Social. Visit us at facebook.com/T
Posted by:Teletech
Views: 240